Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use. We are confident that our consumers will find our products satisfactory in every way. However, if for any reason, you are not completely satisfied with any Herbalife product purchased from us, you may request a refund from the Distributor within 30 days from the date the customer receives the product.
- Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct. If a return is needed please follow the instructions below.
- Make sure that you are using the products consistently. This simple step solves the majority of issues we come across.
- Contact us with any questions regarding product usage or results. The best results are achieved if you use the products consistently and correctly, with our guidance and assistance.
- For a refund within 30 days of receiving your products. We do not accept returns after 30 days.
- Completed copies of the Retail Order Form and Customer Request for Refund Form must accompany all returns. Once you contact us we will provide you with this documentation so you can begin the return process. You need to initiate the return within thirty (30) days of you first receiving it. No exceptions.
RETURN SHIPPING COSTS
Return costs for shipping and handling are non-refundable.
There are no cash refunds on credit card purchases.
If an item is exchanged, new shipping and handling fees will be added and re-stocking fee's may apply.
LOST OR STOLEN PACKAGES
We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.